Shipping policy
Where We Ship We deliver across the United Kingdom. International shipping is not currently available.
Order Processing Orders are processed within 1–2 business days, excluding weekends and bank holidays. Orders placed after our daily cut-off will be processed the next working day.
Delivery Timeframes
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days
Delivery times begin from the date of dispatch, not the order date.
Shipping Costs Shipping fees are calculated and displayed at checkout based on your chosen delivery option.
Tracking: You will receive a tracking link by email once your order has been dispatched.
Missed Deliveries: If you are unavailable at the time of delivery, the courier will leave a card or contact you to arrange redelivery.
Damaged or Missing Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@valentiscosmetics.com as soon as possible. We will work to resolve the issue promptly.
Policy Updates: This policy may be updated as our operations or legal obligations change. The current version will always be available on this page.